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user_icipma
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6 Messages

Thursday, March 6th, 2025 10:58 AM

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Bill pay

Bill pay is still not working. I do not want to call  the 800 number. I have already tried your trouble shooting tips and they do not work. 

Question

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Updated 

1 month ago

36

1

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XfinityRaul

Official Employee

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1.9K Messages

2 months ago

Hello, @user_icipma. Thank you for making us aware you're having issues paying your bill via Forums. So that we don't go over something you've ready done, can you please share with me what troubleshooting steps have you completed on your own? 

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user_icipma

6 Messages

@XfinityRaul​ I have signed in and signed out. I have uninstalled the app and reinstall the app. I have used multiple browsers and it still does not work

2 months ago

0

XfinityRaul

Official Employee

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1.9K Messages

Thanks for sharing what you've done to try to resolve this issue, @user_icipma. Have you by any chance tried incognito mode when signing in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_icipma

6 Messages

@XfinityRaul​ I ended up just calling Xfinity and making payment over the phone via their automated system

1 month ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

 

user_icipma We are glad you were able to call in to make your payment and appreciate you letting us know. If anything else comes up please feel free to reach back out. :-) 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

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