Good afternoon @user_g13d5f thank you for reaching out on the forums. Below I will share a link to an article that outlines how to manage automatic payments.
Paying my bill has never been more confusing, difficult and [Edited: Language]. Getting to where I want to go to pay is a waste of time, energy and so [Edited: Language] frustrating I can't believe it. You have the worst system I have ever tried to negotiate. I can not say adequate working for my feelings about your system.
user_61r6t1 Thank you so much for using our Forums and our team is here happy to work with you to clear up your concerns with the billling. To get started can you please send us a DM with your name and address? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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user_g8nd8q, Thank you for reaching out to Xfinity Support. Are you going through the app, or have you tried going online to Xfinity.com/myaccount?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJoe
Official Employee
•
583 Messages
3 months ago
Good afternoon @user_g13d5f thank you for reaching out on the forums. Below I will share a link to an article that outlines how to manage automatic payments.
https://www.xfinity.com/support/articles/setting-up-auto-payments
Cheers!
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user_61r6t1
1 Message
2 months ago
Paying my bill has never been more confusing, difficult and [Edited: Language]. Getting to where I want to go to pay is a waste of time, energy and so [Edited: Language] frustrating I can't believe it. You have the worst system I have ever tried to negotiate. I can not say adequate working for my feelings about your system.
(edited)
1
user_g8nd8q
1 Message
2 months ago
Tried to pay my bill for the past week. Always getting the message that "sorry, this isn't working right now "
1
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