3 Messages
Bill pay: phone doesn't work, internet doesn't work
Wish I had a choice about my provider.
phone:
asks me what I want to do. doesn't understand pay bill. Once got to where I had a number to choose to pay bill. but got message about balance and no option to pay
web page-internet:
endless loop- click pay bill see the 3dot busy page, get a half-second flash saying something wrong before it goes back to 3 dots
chat- wants me to sign in to chat w/ a person. I sign in and then it ask's me to sign in again..... sigh
For an internet provider your web page, phone service and customer support get a 1 out of 5 stars..... BAD
This is the chat.
From You,
peron
Please use one of these options to clarify your question.
From Xfinity Assistant,
I need a little more info. You can try asking a short question like "When is my bill due?" or selecting one of the options below.
From You,
personFrom Xfinity Assistant,
To connect you with an agent, I need you to sign in with your Xfinity ID.
From Xfinity Assistant,
Thanks for signing in. For your security, do not enter any sensitive info such as your credit card or social security number.
From Xfinity Assistant,
To connect you with an agent, I need you to sign in with your Xfinity ID.
EG
Expert
•
109.6K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
•
1.2K Messages
2 years ago
Hi there @user_d4fe46 ! Sorry to hear you're running into trouble with your internet service and paying the bill! Paying should be easy, and we provide a plethora of methods to get it done. Here is a list of the options to pay online : https://www.xfinity.com/support/articles/pay-comcast-bill-online
And other ways to pay : https://www.xfinity.com/support/articles/pay-your-bill-echat
One thing to note is that as of earlier last month it is a requirement to sign in with your XFINITY ID in order to pay your bill. Let me know if you are able to use any of the above options!
As far as your internet service, we would love to troubleshoot and get it working again for you. Can you provide some details of what you are experiencing? Thanks!
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