Bill pay: phone doesn't work, internet doesn't work

Internet works fine. I could not find a category that fit my problem and had to pick something.

Like I mentioned the phone option doesn't let me pay a bill and the internet option doesn't work w/ chrome or firefox. Get message that I'm logged in followed immediately by message I need to log in. Then the cycle repeats. Should not be this complicated to pay my bill.

@user_d4fe46, thanks for getting back to us, I appreciate it! You're right it should be very easy to pay your bill, and we have many options to do so. Have you tried making the payment through your Xfinity App with the other options above not working for you?

@XfinityFrank​ 

this link is the one I mentioned it goes into an endless loop and never gives me option to pay. try chrome and firefox.

https://www.xfinity.com/support/articles/pay-comcast-bill-online

The phone option is an aggravating loop of talking to an AI bot that never works. 

Sigh..... Don't need or want your app on my phone but yet as a tech company you can't get simple thing like online bill pay to work w/ Chrome or Firefox VERY frustrating

Hello, @user_d4fe46. Thank you for following up to confirm which browsers you have attempted while trying to make the online payment, and understand the frustration you're experiencing going around in the loop either online or over through the automated voice system. 

We do have payment kiosks, and certified payment centers that can be used to make one time payments if needed. To locate the nearest one here is a great link: https://www.xfinity.com/support/store-selector. 

I defintely want to help get this corrected where your account information is recognized, and you're able to proceed with making a payment while logged into your account. From experience, I've worked with customers with similar issues, and have found the scenario you're describing could be due to the Xfinity ID used to sign in. I'd like to investigate further, and since I would need to gather some information to locate and authenticate your account please send a direct message: 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address. 

@user_d4fe46, I appreciate you sending the direct message and will follow up with you there to troubleshoot this further, thank you.