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user_7jwttz
1st Topic

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Sunday, June 21st, 2026 2:09 PM

Bill Pay fails

For months I am unable to pay my bill.  All methods fron the Xfinity web site.  All I get is a 'sorry' not working now.  After suffering thru the phone robotr I got in touch with a live person.  Again system code never repaired.  I was given a web site to use, & it too fails.  I have followed all troubleshooting methods, & still bill pay fails.

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1 hour ago

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XfinityThomasD

Official Employee

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1.8K Messages

4 hours ago

 

user_7jwttz We certainly want you to have access to every avenue of your account and billing. To check the basics, during your troubleshooting, have you tried clearing the cache/cookies from your browser, a private or incognito page, a different browser, or from different devices? Does the same error appear when using the Xfinity app as well?

 

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EG

Expert

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118.6K Messages

1 hour ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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