Visitor
•
1 Message
Bill keeps going up
I am trying to lower my bill. It keeps going up every couple of months. Chat agents say there are no deals on my account. I have been a loyal customer for over 20 years and would like to keep my services if I can get an affordable deal. Even when I look myself, trying to change it's only gives me a $3 difference which does not help at all. Please help me lower my bill to something affordable so I don't have to cancel my services!
XfinityJeniece
Official Employee
•
3.7K Messages
5 hours ago
Hey there, @user_3dg0ff, thanks for reaching out through Xfinity Forums regarding your bill. We truly appreciate you being a customer for over 20 years, and I would be happy to see what promotions we have available. Can you please send me a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0