New Poster
•
2 Messages
Bill is past due
I have really fallen on hard times. As a loyal Comcast customer since 2015, in July I lost my job due to Covid-19 and my bill has fallen severely behind. I am really needing my services to stay secure as I am f ull time college student and my children are virtual learning. Any assistance you all could offer would be more than appreciated!!
Responses
Accepted Solution
CCTeds
Official Employee
•
18.9K Messages
7 m ago
@5geerings1 Apologies for the issue and the experience that you described above.
In reviewing your account, I do see some recent credits applied for late fees and such as a courtesy.
As an additional courtesy,. we have credited back any late fees and reactivation charges incurred over the past 24 months.
I hope that helps in making the new balance due by 11/28/2020 more manageable.
Thanks for your patiece and hang in there.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0
0
5geerings1
New Poster
•
2 Messages
7 m ago
0
0