5geerings1's profile

New Poster

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2 Messages

Mon, Nov 23, 2020 5:00 AM

Bill is past due

I have really fallen on hard times. As a loyal Comcast customer since 2015, in July I lost my job due to Covid-19 and my bill has fallen severely behind. I am really needing my services to stay secure as I am f ull time college student and my children are virtual learning. Any assistance you all could offer would be more than appreciated!!

 

 

 

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Accepted Solution

CCTeds

Official Employee

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18.9K Messages

7 m ago

@5geerings1  Apologies for the issue and the experience that you described above. 

 

In reviewing your account, I do see some recent credits applied for late fees and such as a courtesy. 

As an additional courtesy,. we have credited back any late fees and reactivation charges incurred  over the past 24 months.

 

I hope that helps in making the new balance due by 11/28/2020 more manageable. 

 

Thanks for your patiece and hang in there. 

 

 

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New Poster

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2 Messages

7 m ago

Thank you so much! It is more appreciated than you will ever know! Happy Thanksgiving!!!

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