Bill is incorrect

I just re-signed about a week ago.. the amount of my bill/service is supposed to be $119 per month! Also was supposed to be receiving some type of box which still hasn’t arrived.. previous bill was discounted to help me out for $190 which I paid. I just checked my account and it’s stating my next bill due is $240 😳🤬 not the $119 I re-signed for!!??

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XfinityPeterH

Official Employee

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1.7K Messages

4 days ago

user_xxljor Hi there,

I understand your frustration with the billing issue and the missing box. When you modify your plan, there are typically two billing cycles of prorated charges, which might explain the discrepancy in your bill. However, let's take a closer look at your account to ensure everything is correct and get that box to you as soon as possible.

We'll review your account details and make sure your bill reflects the $119 per month you re-signed for. Additionally, we'll check on the status of the box that was supposed to be sent to you.

Please send us a direct message with your full name and address so we can assist you further.

Thank you for bringing this to our attention. We're here to help and will work to resolve this promptly.

Here is a great step by step process on how to send us a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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user_xxljor

2 Messages

Ron Atherton

5646 Dove Rd

kimball Mi

48074

thankyou for assistance, please if someone can call me that would also be great

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4 days ago

0

XfinityVianney

Official Employee

•

2.1K Messages

Hi Ron,

Thank you for reaching out to us directly so we can dive in further. Here on Forums, we do work primarily over posts and private messaging. You can call us directly if you prefer to work over the phone. That said, I'm confident we can help review the charges and provide some clarity.

As we get started, I will complete authentication before we cover any account details. The process will include me sending you a 6-digit code, which expires in 15 minutes. Once you get the code, please send it to me here. I will then use the code, similar to PIN, to get full access to your account. Can I send this by text, or would you prefer an email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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EG

Expert

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109.4K Messages

4 days ago

Concern moved here to the Billing help section.

0

user_xxljor

Bill is incorrect

XfinityPeterH

user_xxljor

XfinityVianney

EG

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