Bill increased suddenly by $50

Hello @user_2d8faw, thank you for taking the time to leave a post. Sorry to hear about the unexpected increase in your monthly bill. I can certainly understand how concerning and frustrating it must be to see your bill increase without understanding what caused the change. If you’re enrolled in paperless billing, your statements would not be mailed to you. You can also view your billing statements through the Xfinity app or by signing in to your online account. Your statement should provide details about your current pricing, including information about when promotional pricing is scheduled to end. We’d be happy to review the account with you to determine what caused the increase, check how your billing statements are currently set to be delivered, and review any available promotions you may be eligible for to see if we can find an option that better fits your needs and budget.  For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.