Visitor
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1 Message
bill increase
I have been a customer for 20 years. My bill went up $61 since January. As my bill keeps going up . . . new customers get great rates locked in for 5 years! I called for help and there were no promotions available to bring my cost back down $61. My plan is basic with Ultimate TV (which includes regional sports and Broadcast TV fee), Gigabit internet and DVR service w/ boxes. If I can't get help will have to go to another service.
XfinityFrank
Official Employee
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2.5K Messages
5 days ago
Hello there @rand719. Thanks for reaching out to us here on the Community Forum. We appreciate your tenure and would be happy to look into what options may be available to save you money.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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