Visitor
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1 Message
Bill increase
My bill increased by $2. It would be nice if there would be an explanation when a person’s bill increases. I have spent way too much time trying to figure out why my bill increased. The AI chat bot is pretty much worthless. I only have internet . My bill increased from $78.90 to $80.90 with no explanation. How hard would it be, to send me an email saying “your bill increased because……..”
Fortunately I have other opinions for an internet provider.
what would be really nice is a phone number for customer support.
XfinityRoberto
Official Employee
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2.1K Messages
2 hours ago
Hi there and welcome to Comcast @user_4r3k8k. Thank you so much for reaching out to us regarding your billing increase concerns. You are in the right place and we are happy to assist you today. If you look at your bill statement for this month or last month, it will provide you with details on the increase. We are happy to take a look at the account as well and see if there are any promotions we can apply for your services.
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