Hi @user_kp7dmt! I'm sorry to learn that you feel this way. Can you please provide us with more detail about what is going on? Did you recently update a plan? Or has your billing increased after a year? This can be due to an expired promotion. Do not worry though you have reached the right place for assistance!
My bill increased by $2. It would be nice if there would be an explanation when a person’s bill increases. I have spent way too much time trying to figure out why my bill increased. The AI chat bot is pretty much worthless. I only have internet . My bill increased from $78.90 to $80.90 with no explanation. How hard would it be, to send me an email saying “your bill increased because……..”
Fortunately I have other opinions for an internet provider.
what would be really nice is a phone number for customer support.
XfinityEva
Official Employee
•
2.2K Messages
27 days ago
Hi @user_kp7dmt! I'm sorry to learn that you feel this way. Can you please provide us with more detail about what is going on? Did you recently update a plan? Or has your billing increased after a year? This can be due to an expired promotion. Do not worry though you have reached the right place for assistance!
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user_4r3k8k
Visitor
•
1 Message
4 hours ago
My bill increased by $2. It would be nice if there would be an explanation when a person’s bill increases. I have spent way too much time trying to figure out why my bill increased. The AI chat bot is pretty much worthless. I only have internet . My bill increased from $78.90 to $80.90 with no explanation. How hard would it be, to send me an email saying “your bill increased because……..”
Fortunately I have other opinions for an internet provider.
what would be really nice is a phone number for customer support.
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