10 Messages
Bill increase
My promo discount is expiring and my bill will be increasing by over 50 dollars. I have been a loyal customer, and I don’t want to cancel your services. How can you help me avoid this increase and continue taking advantage of your promotions?
user_23l6rb
10 Messages
6 months ago
Our bill is going up 36% .Can xfinity extend the promotions we had so that we can continue to pay the monthly amount we had been paying in 2024? We have been loyal customers for 4 years. This increase will cause us to cancel our services with you and move to our mobile provider AT&T for their promotional services. We appreciate your help.
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XfinityJorge
Official Employee
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2.3K Messages
6 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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111.3K Messages
6 months ago
The concern is not "Channels And Programming" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_23l6rb
10 Messages
6 months ago
Thank you for helping me with this post..I am still waiting for an answer from Comcast..
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XfinityThomasC
Official Employee
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2.6K Messages
6 months ago
We want to thank you for reaching out on the Community Forum for support with your bill increase @user_23l6rb. We are glad we were able to resolve your issue with a new promotion. Never hesitate to create another public post for any of your future account and service needs!
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