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user_23l6rb
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10 Messages

Friday, January 10th, 2025 11:04 PM

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Bill increase

My promo discount is expiring and my bill will be increasing by over 50 dollars. I have been a loyal customer, and I don’t want to cancel your services. How can you help me avoid this increase and continue taking advantage of your promotions?

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Updated 

24 days ago

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user_23l6rb

10 Messages

25 days ago

Our bill is going up 36% .Can xfinity extend the promotions we had so that we can continue to pay the monthly amount we had been paying in 2024? We have been loyal customers  for 4 years. This increase will cause us to cancel our services with you and move to our mobile provider AT&T for their promotional services. We appreciate your help.

Note: This comment was created from a merged conversation originally titled Bill increase of 36%

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XfinityJorge

Official Employee

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1.9K Messages

25 days ago

 

user_23l6rb Hey there! Thank you so much for using our Forums to reach out to us and we are here to help you explore the promos we have to save you money. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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EG

Expert

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108.3K Messages

25 days ago

The concern is not "Channels And Programming" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_23l6rb

10 Messages

25 days ago

Thank you for helping me with this post..I am still waiting for an answer from Comcast..

4

XfinityJorge

Official Employee

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1.9K Messages

We have responding to your DM, and we are waiting to hear back from you user_23l6rb. Thank you so much for your time and effort on this issue. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

25 days ago

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user_23l6rb

10 Messages

No..my questions were not answered. I have NOT yet received any response to my inquiry to Comcast about my large bill increase  for 2025,  and my  request to continue receiving the promotions I had in 2024. Can someone from Comcast please respond? If I do not hear from you, I will have to cancel my service with you, and move to AT&T. 

25 days ago

0

XfinityJorge

Official Employee

 • 

1.9K Messages

 

user_23l6rb Thanks for the response and I am sorry you are not able to see our DM. Can you try sending us another one by following these steps?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

25 days ago

0

user_23l6rb

10 Messages

Thank you for your suggestion ..which I tried and then I was told to verify my identity..which I did after 2 requests for a verification code..I verified my identity about an hour ago..and still no response from your company. ..very frustrating experience which has been going on for hours now! I am ready to” cut the cord” with your company if I don’t hear from someone soon about decreasing my 2025 bill. Why is your company making this so difficult? All I want is some help in decreasing a 36% increase in my 2025 bill..is this possible..or should I go to AT&T who have efficiently handled our mobile phones  for many years??

25 days ago

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XfinityThomasC

Official Employee

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2.2K Messages

24 days ago

We want to thank you for reaching out on the Community Forum for support with your bill increase @user_23l6rb. We are glad we were able to resolve your issue with a new promotion. Never hesitate to create another public post for any of your future account and service needs!

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