Bill increase

Why has my bill increased? There was no warning of an increase in payment. My plan hasn't changed and my promotion is still ongoing so I'm confused on why my bill has increased.

Responses

Official Solution

XfinityTony

Official Employee

•

1.1K Messages

18 hours ago

@user_nhm56q Thank you for working with us via DM. I am glad we were able to figure out this was due to a requested due date change. When this happens, your due date is pushed back causing your next bill to include the new month plus the days between your new and old billing cycle. The good news is that this only affects the next billing cycle. Everything normalized after that.

0

XfinityAirelle

Official Employee

•

2.1K Messages

2 days ago

user_nhm56q Thank you for reaching out with your concern about your bill increase. I completely understand how unexpected changes can be frustrating, and I’m here to help clarify. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

0

Billing

user_nhm56q

Bill increase

Was this helpful?

XfinityTony

XfinityAirelle

New to the Community?