1 Message
Bill increase
Why has my bill increased? There was no warning of an increase in payment. My plan hasn't changed and my promotion is still ongoing so I'm confused on why my bill has increased.
1 Message
Why has my bill increased? There was no warning of an increase in payment. My plan hasn't changed and my promotion is still ongoing so I'm confused on why my bill has increased.
Official Solution
XfinityTony
Official Employee
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1.1K Messages
16 days ago
@user_nhm56q Thank you for working with us via DM. I am glad we were able to figure out this was due to a requested due date change. When this happens, your due date is pushed back causing your next bill to include the new month plus the days between your new and old billing cycle. The good news is that this only affects the next billing cycle. Everything normalized after that.
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XfinityAirelle
Official Employee
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2.1K Messages
17 days ago
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