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user_mmi0sj
1st Topic

2 Messages

Sunday, September 1st, 2024 9:12 PM

Bill increase

Yeah bill went from 88 dollars to 140 with no explanation. What [Edited: "Language"] is Xfi as well? Funny how I get the bill and next day the internet is out too. Great job guys. Looks like Allo is going to get a new customer

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Updated 

3 months ago

 • Edited

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XfinityJanelle

Official Employee

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1.3K Messages

3 months ago

Hi @user_mmi0sj Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the bill increase. I would be more than happy to offer my assistance looking into this further for you.

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user_mmi0sj

2 Messages

Yes please contact me

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3 months ago

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XfinityAlfonso

Official Employee

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1.2K Messages

Great. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_0ozyym

3 Messages

3 months ago

Wow, that's a lot. Mine went up $21 so I compared it to the previous bill. In the notes on the side it said my contract discount for $21 ended Aug 22. Mind you, I didn't even realize that I had a contract discount, because I didn't know I had a contract! And in October my discount for having mobile and internet will expire. Service is getting worse and prices are increasing. Mobile increased as well! Good luck. I hope you succeed in lowering your bill.

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_0ozyym, thank you for taking the time to reach out on social media. I understand the concern when the bill is not the amount you expected, and I'd be happy to 

check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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