farrellt's profile

New Poster


1 Message

Tue, Dec 1, 2020 8:00 AM

Bill Increase

I have lived in my new home less than two years and my Internet bill has increased significantly.  I'm am teaching remotely and need reliable Internet, but can't afford the lastest increase.  Does Comcast have a loyalty program?  


Accepted Solution


Official Employee


18.9K Messages

7 m ago

@farrellt  Apologies for the experience that you described above. The monthly rate that you have now is very good for the package that you are in. 


That being said, we have applied a loyalty credit to your account. We hope that helps!


Thanks for all that you do.  

Official Employee


4 Messages

7 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

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