New Poster
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5 Messages
Bill increase after move
I recently moved and transferred service. It took me about a month to reactivate due to some issues with work being done on my place. Finally took a look at my bill and it increased from 34 to 50. I made no changes to my plan. I moved a little more than a mile from my previous location! Had I known there was going to be a price increase for the same service I would have just cancelled and waited for a deal. What gives?
XfinityJamesC
Official Employee
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2.1K Messages
3 years ago
Greetings, @phenixphyre! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear the bill increased at your new location, especially since it doesn't sound like you were aware that anything would be changing, but you have definitely come to the right place for assistance.
Let me pull up your account and see why the new rate is higher than it was at your previous address. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.
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user_aefb67
Visitor
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1 Message
3 years ago
How was this resolved? I have the same issue!
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