Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_237n42! We are so glad to hear from you and want to help in any way that we can to ensure your billing concerns are addressed. No worries! You have reached out to the right team to get things squared away. It sounds like your promotional period on your services may have ended. We can definitely take a look at options for you. Please feel free to shoot us a private message so that we can take a closer look at this for you.
To send a "direct message" / "private message" message to Xfinity Support:
EG
Expert
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107.1K Messages
3 months ago
Moved here to the Billing help section
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XfinityArmand
Official Employee
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1.9K Messages
3 months ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_237n42! We are so glad to hear from you and want to help in any way that we can to ensure your billing concerns are addressed. No worries! You have reached out to the right team to get things squared away. It sounds like your promotional period on your services may have ended. We can definitely take a look at options for you. Please feel free to shoot us a private message so that we can take a closer look at this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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