Skip to main content
user_3crvdt
1st Topic

Visitor

 • 

1 Message

Tuesday, June 23rd, 2026 1:38 PM

Bill has more than doubled

I just received my latest statement and saw that my bill has gone up from $45 to $105 with the end of a promotion. I can understand if the rate increases slightly with the end of a promotional offer, but the amount has more than doubled--and it seems rather large for just Wifi. Please let me know whether there might be any option for a new discount or promotion to lower the amount; otherwise, I will have to look for another service provider. Thank you for your time.

Question

 • 

Updated 

11 hours ago

10

1

0

Oldest First
Selected Oldest First
XfinityPeterH

Official Employee

 • 

2.8K Messages

11 hours ago

 

user_3crvdt I would be reaching out too. We are happy to review your account together and see what offers you have. Please send us your full name and complete address via our DM.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

0

0

forum icon

New to the Community?

Start Here