1 Message
Bill has doubled in the last month with no warning
My internet bill went from $55/month to $105/month with no reason and no warning. How can I get my bill back to a manageable amount?
1 Message
My internet bill went from $55/month to $105/month with no reason and no warning. How can I get my bill back to a manageable amount?
Official Solution
XfinityAirelle
Official Employee
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2.5K Messages
2 months ago
@pei79106 We appreciate you taking the time to work with us to renew your promotional rate and we are happy we found an option that works for you. If you have future questions or concerns, please author a new post. We are always here to help. have a great day and bye for now!
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XfinityAldrik
Official Employee
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2.1K Messages
2 months ago
Thank you for reaching out to us @pei79106! I know I personally would be concerned if my bill almost doubled without a warning. It would appear one or more promotions on the account may have expired. Page three of the monthly bill will show any promotional discounts and when they will expire in green font. I recommend checking a previous bill that was $55.00 to see what date the promotions were set to expire. For steps on how to view your Xfinity Bill online, we have this article here.
If you ever want to check out the plans we have to offer, it is now easier than ever by signing in to your account here and then checking our awesome Plan Builder site!
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