Visitor
•
1 Message
Bill for $116.39
I canceled our Comcast cable and turned in the box two or three months ago. Why am I still being charged.
Visitor
•
1 Message
I canceled our Comcast cable and turned in the box two or three months ago. Why am I still being charged.
XfinityJeniece
Official Employee
•
3.7K Messages
23 hours ago
Hey there, @user_e3aeh5, thanks for reaching out through Xfinity Forums regarding your bill. We want to ensure that your final bill is correct. You have reached the right place. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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