1 Message
Bill Doubled
Please help! My bill doubled from $50 to almost $100 this month without any calls to notify / remind me about this change. Can I get some help? I see similar posts directing to send a DM but I'm not seeing that option
1 Message
Please help! My bill doubled from $50 to almost $100 this month without any calls to notify / remind me about this change. Can I get some help? I see similar posts directing to send a DM but I'm not seeing that option
XfinityArmand
Official Employee
•
2.1K Messages
24 days ago
Hi there @user_840dlg! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to help in any way that we can to address your billing concerns. No worries! You have reached out to the best team to assist in addressing your billing concerns. So that we can get started, please feel free to shoot us a private message with your details, and we will get things squared away for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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