1 Message
Bill Doubled
My bill went from $44 Dec - Jan to $86 Jan - Feb with no noticeable change. I switched to a less expensive plan after the price continued to rise without warning. I can't get through to any support to explain to me why I was quoted and charged one price the first month and twice the charge next month.
XfinityJeniece
Official Employee
•
3K Messages
1 month ago
Hey there, chezzylam, thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to take a look at your account to ensure you are getting the best value for your services. I am the same way with my monthly bills and know how important it is to have a bill within your budget. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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