Visitor
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4 Messages
Bill dispute
Good afternoon. $30 needs to credited from my previous Xfinity internet bill for STREAMSTORE equipment I didn’t use for an entire month. I was told that would be adjusted once it was returned. You will in the Sept bill the service isn’t there but if you check the Aug bill statement, it’s there and included in the past due payment that I owe.
Community Best Answer
XfinityFrank
Official Employee
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2.7K Messages
5 days ago
Hi there, @user_r4c1mc. Thanks for reaching out to us here on the Community Forum. We would be happy to work with you on a resolution. You mentioned Streamstore equipment. The Streamstore is an online place to purchase and manage streaming subscriptions. That does not require a box to use. Are you perhaps referring to the Flex/Xumo streaming device that we provide?
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XfinityCarolyn
Official Employee
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420 Messages
4 days ago
Hello, and thank you for bringing this to our attention. I understand your concern regarding the $30 charge for the STREAMSTORE equipment that you did not use and subsequently returned. I'd be happy to take a closer look at the billing details with you. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging " icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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user_r4c1mc
Visitor
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4 Messages
57 minutes ago
Thank you for clarification. I have sent a message following those instructions to xfinity support.
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