3 Messages

Tue, Sep 28, 2021 3:44 PM

Bill Credit

I had an outage from 11:00 am on 09.25.2021 until approximately 6:00 pm on 09.27.2021.  How do I get a credit on my bill for this outage?

Official Employee


250 Messages

2 m ago

Hi there @mhall1401!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum!  We are so glad to hear from you and ready to assist you in any way that we can.  We hope that things are currently back online.  This is not at all the experience that we want you to have with your service.  A credit can be applied to make sure you are covered for time without service.  No worries!  You have reached out to the right team, and we are going to get you squared away.  Let's get started!  Can you please shoot us a private message with your full name and complete service address so that we can access your account?  




To send a "Peer to peer" ("Private") message you may need to:


Click "Sign In"


Click the "Peer to peer chat" icon


Click the "New message" (pencil and paper) icon


Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


Press Enter to send it

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