1 Message
Bill credit after disaster
We had a house fire June 29th and have been offline since July, still unable to use our home internet until we are moved back in. Can I get a bill credit for the time offline?
1 Message
We had a house fire June 29th and have been offline since July, still unable to use our home internet until we are moved back in. Can I get a bill credit for the time offline?
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hi there @user_b73fde! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can to ensure things are taken care of. We all here sincerly hope you and your family are all okay after that fire. We are here to help in your time of need. Please feel free to shoot us a private message so that we can work to get things taken care of for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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