1 Message
Bill change.
Why did my bill go up $70? We had another provider in the neighborhood that could beat my old rate by $20 but we were happy with the service. Wtf?
1 Message
Why did my bill go up $70? We had another provider in the neighborhood that could beat my old rate by $20 but we were happy with the service. Wtf?
XfinityJeniece
Official Employee
•
2.4K Messages
3 months ago
Hey there, user_3thg6r, thanks for reaching out through Xfinity Forums regarding you billing concerns. I would be happy to take a look at your account to ensure you are getting the best value. Can you please send us a Direct Message so we can review the details? You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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