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Saturday, July 13th, 2024 9:18 AM

BILL $60+$41 JUMPED $60+$41+$61

Someone a few days ago in here posted their bill just went from $60 to $110 a month. 

Same, except mine went up from $60 to $121 and some change a month out of literally nowhere. I don't know what promotion was set up, because I pay altogether $101 including community contract service of $41 a month. Seems, if I'm doing the math, xfinity was getting $101 a month for years and now they want me to kick in another $61 on top of the original contracted $41 and the $60 a month subscription. I have the [Edited: Language] cable I could get so I could invest in the internet portion of options from xfinity. Now, it seems, [Edited: Language]cable and decent internet is supposed to cost me a total of $162 dollars a month XD 

That's stupid. It's not any faster, and I just read that the high speed "unlimited" wifi is actually throttled at some point, and going over that will cost you 10 dollars for every $50 or so you go over. No one NO ONE told me any of this. Ever.

I suppose I wasn't diligent enough to assume that if I was being told by xfinity I could actually have something that seemed better than most could offer otherwise, I'd better not assume they were being entirely up front of about the offer. In other words, I was apparently wrong for trusting xfinity was giving me a good thing.

I have budgeted every financial obligation to every person or company every month, and xfinity's bill is always included. I don't see me budgeting another over $150 a month for [Edited: Language] cable and decent internet.

*ALSO DROP DOWN MENUS AND TAGS DON'T WORK WHEN POSTING HERE EITHER*

Official Employee

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2.1K Messages

4 months ago

 

user_3tib87 

Hi there! Our awesome digital care team would be happy to assist you with looking over options to lower your bill. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

5 Messages

What bell? Where? There's no bell and no "Direct Messaging icon" next to it. Although, since tbf, I have no idea what this "Direct Messaging icon" is supposed to look like, I can't honestly say it's not there lol. 

Official Employee

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2.1K Messages

user_3tib87 Are you using a mobile device to access the forum? 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

Yes. I'm on my phone accessing this. 

Official Employee

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2.1K Messages

 

user_3tib87 Got it! Do you see a blue circle floating in the corner of the screen? Thats what you want to click to send us a message! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

The one with a "U" inside of it? That's the only "blue circle floating in the corner of the screen" I see. And when I click on it, it doesn't take me to any screen where I can dm you. Just send me a link to my email and I'll do it through that. Otherwise just contact me again directly through email. 

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