Visitor
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2 Messages
Biling
Numerous chats and even being transferred to another customer service for a person at least four times on Chad the issue is still not resolved I called Xfinity initially because the ACP plan is running out and I wanted to find out about getting my service changed and Internet essentials well on my account it is the chargers have been changed at least three or four times equipment has been ordered three or four times and the bill just keeps getting higher and higher this should not be so hard to get resolved can I get someone to help me
XfinityThomasA
Official Employee
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1.2K Messages
1 month ago
This isn'e the experience we want and we'd appreciate the opportunity to help make things as simple and easy as possible, user_84d03a. Our Digital Care Team can help. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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