Big Price Increase

Hey @user_a623gl, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent increase to the service bill. It sounds like your promotional campaign is coming to an end. We can help see if there are any available and eligible options for the account. 

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

@user_a623 thank you for your time working with us over Xfinity Forums. I'm glad we were able to find a promotion that works, and appreciate you troubleshooting with me. We're available 7 days a week for employee support between 6 am - 12 am ET. Have a great weekend.