Beware! xFinity Promotion Scam & Horrible Customer Service

xFinity's customer service has never been great, but I cannot believe they are actually now actively scamming customers. Please be careful and avoid the nightmare I am going through - it's been a month and so many hours!!

Contact #1

- My bill suddenly went up 

- I contacted xFinity and the agent gave me a promotion where I got a mobile phone for free if I sign up for the mobile line; she reassured me that it would have the same number as my landline and I could use both

- After agreeing to everything, I actually had to pay about ~$20 for the tax

- the screen disappeared really quick after. clicked submit (she told me to do it right away); I was told I would receive the info through email

Contact #2

- I never received the confirmation and I cannot find all info whatsoever about this new contract (but I was charged)

- I contacted xFinity and they refused over and over again to send me the info to my own contract!

- They claimed that the email was sent to another email, but I am the primary user on the account; I told her she can check and have the info resent to me

- they continued to refuse; after a really long time and asking to escalate the issue, I was told it would be emailed to me in a couple days

- almost a month later, I have not received anything, have no information about the terms of my new order/service; isn't this illegal?

- I asked the person who owned the other email (member on the account, not even a manager, and he said he did not receive any info, just an order #)

- the only agreement/order info on the account is from years ago

Contact #3

- I received the phone and it was a different number than the landline

- contacted xFinity about this issue

- the lady had no idea what I was talking about 

- after while she finally said it will take a few days to port the phone number 

- it's been weeks now, still different numbers

Contact #4 (COMPLETE NIGHTMARE)

- We received out bill and did not receive a promotion at all, the bill is very high

- contacted xFinity, the agent said the previous agent never processed the promotion??

- he then starts throwing the same promotion at me over and over except with a different phone; he keeps sending the messages (with "!") even though I said I already did this with the other agent and had to pay the "tax" already 

- this went on for awhile until I started to get upset, at which point he said that I needed to provide my full SSN and DOB in order to get help; I told him I was not comfortable with this

- he repeatedly for about 10x keep forcing me to give my whole SSN; I ask him why and he doesn't give me an answer; it makes NO SENSE why they need my whole SSN to check my account when this was not needed for me to get the promotion before. Even the bank doesn't ask for your full SSN!

- finally he transfers me to the Mobile team...this person asks me questions, doesn't help me at all, then transfers me to the Internet team; this person ass a bunch of questions, doesn't help me either, and then transfers me to someone else back on the Mobile team!

- when I was super upset and telling them I am considering canceling my accounts, they cut my internet! 

- ALMOST 2 HOURS AND NOT A SINGLE STEP CLOSER TO A SOLUTION THAN WHEN I STARTED THE CHAT!!!

I can't believe this has been going on for so long. I have wasted so much time and energy on this. xFinity is not only costing me time and money, but my health with all this stress! Now we just want to cancel and move to a new provider because I know they will never fix my bill.