1 Message
being over charged
I’m extremely dissatisfied with my recent experience with Xfinity . After moving in mid-October, I was wrongly charged for a service despite being assured by an agent that I wouldn’t have to pay because the issue was on their end.
To make matters worse:
• I was billed for the entire month of November, even though I transferred my service to a new address on October 18th.
• The discount on my phone bill, which was removed in error, has still not been added back to my account despite multiple promises.
I’ve spoken to five different representatives on different days, spent over two hours on the phone each time, and my issue is still unresolved. Every conversation ends with no real resolution, just more back-and-forth.
Xfinity needs to seriously improve its communication, accountability, and billing practices. Customers shouldn’t have to spend hours chasing the company for mistakes they admitted were their fault. Until this is resolved, I cannot recommend their services to anyone.
XfinityAirelle
Official Employee
•
2.8K Messages
8 months ago
Thank you for sharing your experience with us, and we sincerely apologize for the frustration this has caused. This is not the level of service we strive to provide, and we want to make this right for you.
We understand how upsetting it is to be overcharged, especially after being assured that the issue wouldn’t impact your billing. Additionally, the delay in restoring your phone bill discount and the time you’ve spent trying to resolve these concerns is unacceptable. We are here to help!
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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