Visitor
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4 Messages
Being Double Billed By XFinity For Disney +
Xfinity is continuing to charge double for Disney+ and I can’t even get into the app and watch a show because every time I try Disney+ then wants me to subscribe for an additional charge through them. This is ridiculous.
user_b9ei88
Visitor
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4 Messages
1 day ago
My bill is showing two separate Disney+ subscriptions when I go to apps and subscriptions on my device it’s showing two Disney+ subscriptions. It does not give me the option to cancel. It tells me I have to go to Disney+ to do that when I go to Disney+ and log on it wants me to subscribe for an additional fee for service that Xfinity has been charging me double and that I cannot get into.
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XfinityArmand
Official Employee
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2.1K Messages
1 day ago
Thank you so much for taking the time to reach out to Xfinity Support @user_b9ei88! We are so glad to hear from you and want to assist in any way that we can. No worries! You have reached out to the best team to assist with getting things with your billing statement ironed out. Please feel free to shoot us a private message with your details so that we can get to work on this right away for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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