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user_d68pfn
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Tuesday, March 3rd, 2026 8:16 PM

Being charged for technician service visit when tech told me the problem was with the outside Xfinity connections

I have noticed a $100 dollar charge that has appeared on my upcoming bill. My new service was constantly buffering and cutting out even though I don't have a high usage demand. I couldnt even stream a TV show. The tech who came out showed me that they had used indoor connections on the outside wiring and he replaced these. There was also another problem with the main connection to the neighborhood. There was nothing wrong with the wiring inside my house. Why am I being charged for this visit which was necessary to make sure the nonworking service started working?

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7 hours ago

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XfinityPeterH

Official Employee

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2.6K Messages

7 hours ago

 

user_d68pfn I would be reaching out too. We are happy to take a look at your account and see what resolution we can come up with. Please send your full name and complete address via our Direct Message. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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