1 Message
Being charged for service i don't have
I canceled my service October last year still have the e mail confirmation. But it's impossible to get a live person and the 1 time I did they just tell me no I'm not getting billed and I don't owe anything but I'm still getting a bill that is going up every month and don't want my credit screwed up because of xfinity
XfinityDemitrius
Official Employee
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2.1K Messages
7 months ago
Hey @user_d31dzy, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. I would be more than happy to offer my assistance looking into this further for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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user_cyhkrp
Visitor
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1 Message
1 month ago
Same here i was penalized and charged an extra $45 per month because I didn't have home internet because they fo not service my area. I dis have it when I lived in Texas but whenever I moved to Louisiana home internet was not available I called to transfer the service and change my address back in January but the agent never changed my address so that they could charge me for not having home internet. I have been calling every month waiting on hold for hours for an agent then when I finally get an agent she tells me the charge is valid. I asked to speak to her supervisor he said the same thing he said I had a bundle deal which is false because I have had hone internet with xfinity way before I had phone service with xfinity. I transferred from tmobile to xfinity because it was cheaper but every month my bill got higher and higher it started at $98 for 2 lines and 2 phones it went to $115 then 4 months they charged me $131 now this month its $151 that is why I called and waited for the supervisor to help me out but he said he did not care if I switched carriers because the money i pay every month does not go in his pocket or checking account. He was very rude and literally told me to pretty much [Edited: "Language"] I was wrong and he was right. He even asked what I was going to do about it and laughed at me. I have never been treated this way even by my enemies. I would not recommend XFINITY to animals so I definitely will NOT BE RECOMMENDING XFINITY TO MY FAMILY AND FRIENDS IF ANYTHING I WILL ENCOURAGE THEM TO CHANGE CARRIERS.
(edited)
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