Visitor
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1 Message
Being Charged For A Phone Not Received!
What does a customer have to do to not have to be charged for a phone not received!!!!
I have been dealing with the stress of having xfinity deliver a pink iphone 17e phone to the wrong address, yet they want to still charge me for their mistake🤦🏽♀️‼️
This issue has not been resolved for months and months! I am so done with xfinity and ready to contact the attorney general office and consumer protection agency.
[Edited: All Caps]
EG
Expert
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120.2K Messages
1 hour ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.8K Messages
49 minutes ago
Hello user_whrk1i thanks so much for tkaing the time out of your day to reach out here on our Xfinity Forums and making clear your frustrations.
This is never the experience that we want for you as our valued customer, and want to do all we can to help.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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