Visitor
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1 Message
Being charged for a cable box
I’m so upset that I have been calling for over a month about being refunded for cable boxes I don’t have. When I originally set up my services I was giving the option of using the app instead of a box. After turning in the equipment a year ago I have still been being charged for the box. When speaking to multiple representatives they have promised me a credit back and even asking for a card number to refund my money. Each time I call nothing has been done. Either they don’t see a ticket created or nothing.
EG
Expert
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117.3K Messages
11 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.9K Messages
11 hours ago
Hey there, @user_0rvr9k, thanks for reaching out through Xfinity Forums regarding your cable box and charges. We would be happy to ensure you are being charged for the correct equipment. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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