being charged after cancellation

Hi there, @user_ndq3wx. Thanks for reaching out to us here on the Community Forum. Sorry to hear there is confusion with your cancellation. We can check on your account to see what is going on and assist with any corrections if needed.  Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

I disconnected my phone line on March 3, and am still getting charged. I am not able to reach a customer service agent through the Xfinity website as the AI agent will only spit out a phone number. The phone number does not work for me.

I am actually able to talk to a real person on the XFinity forum Direct Messaging, but they ironically require me to verify my identity through the phone line they disconnected.