Visitor
•
1 Message
being charged after cancellation
I canceled my line on March 3, but I am still getting charged for it. Other forum questions mention to contact customer services. I can only contact the AI assistant that spits out a number that doesn't work for me...
XfinityFrank
Official Employee
•
2.2K Messages
2 hours ago
Hi there, @user_ndq3wx. Thanks for reaching out to us here on the Community Forum. Sorry to hear there is confusion with your cancellation. We can check on your account to see what is going on and assist with any corrections if needed. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
0
0