1 Message
Being charged $100 installation fee
I chose to self install my internet and in that process I spoke with an Xfinity representative that said he couldn’t find my signal online on his end even when everything was looking okay on my end. He told me he was going to schedule to have a technician come out to check and told me the fee would be waived. I called today and the supervisor I spoke with said it’s a valid charge, stating I agreed to it when I didn’t sign anything that states that. This is honestly ridiculous! Definitely would not recommend xfinity.
XfinityAntoine
Official Employee
•
1.4K Messages
10 months ago
I'm so sorry for the confusion, user_k19k1v! I'd be more than happy to waive that fee for you.
In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3lv0gXz
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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