Skip to main content

    Support

    Offers

U
user_cbmf71
1st Topic

3 Messages

Monday, February 26th, 2024 10:25 PM

Closed

Being charge for service without activation, either installation of equipment

I received the equipment but I was not able to install them, I returned the devices,  I am calling to cancel the service but now I am being charge for something I never used??

Question

 • 

Updated 

1 year ago

114

2

0

EG

Expert

 • 

110.6K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

1 year ago

Hi @user_cbmf71,

 

Thank you for visiting our official Xfinity Community Forums support page. We would be more than happy to find some additional information and provide some clarity. 

 

Could you please provide some additional information and detail such as:

-> What equipment was received and returned?
-> How was the equipment returned?

-> Was this an additional service you added onto your existing account? 

 

Depending on when and how fast the changes were made, you may need to wait until the next billing cycle for the changes to be made as we do not provide updated billing statements and must wait for the next billing statement to be generated to reflect any mid-billing cycle changes. 

 

We hope to hear from you soon with the requested information.

4

0

user_cbmf71

3 Messages

Thank you for your response and attention to this issue, please see below in blue the requested information:

-> What equipment was received and returned?

Two devices where received, 

  • Device 1: 152930069082907471
  • Device 2: TV Equipment

-> How was the equipment returned?

  • It was returned in a UPS stored as indicated, UPS Tracking number 1ZA808D40337059136

-> Was this an additional service you added onto your existing account? 

  • No, I did not have an account

1 year ago

0

XfinityKei

Official Employee

 • 

1.5K Messages

@user_cbmf71 I would like to look at your account billing to help more. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_cbmf71

3 Messages

Hello, I am trying to send you the message, but it is asking for your name, I trying with your user but doesn't work here is my account number provided [Edited: "Personal Information"]. Let me know if this works, or send me your name and I will send you the message

Thank you

Julio

(edited)

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

2.1K Messages

@user_cbmf71 Hello! Thank you for your message. Please follow these steps so that you can send us a Direct Message. Also, please do not provide any of your personal information publicly, we take the privacy and security of the account very seriously and don't want any of your information viewable by anyone else. 

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here