Visitor
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4 Messages
Being billed post-cancellation
I cancelled my internet services two weeks ago on May 22nd and returned my equipment as well. I was recently sent a bill that is due June 22nd, even though my services were cancelled. I paid my bill that was due on May 22nd. How can I get this removed from my account or is it just an error that needs to be ignored? Thanks for any assistance.
Accepted Solution
XfinityJeff
Official Employee
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957 Messages
5 hours ago
Greetings, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have closed your account, but you have come to the right place for assistance with the billing. When we set an account to close, it is usually set out a bit to allow time for the system to process, but with a billing end date of the date that the account was requested to be closed. Once the system processes the order, it will back date the billing to reflect.
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