Visitor

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4 Messages

Thursday, June 4th, 2026 4:21 PM

Being billed post-cancellation

I cancelled my internet services two weeks ago on May 22nd and returned my equipment as well. I was recently sent a bill that is due June 22nd, even though my services were cancelled. I paid my bill that was due on May 22nd. How can I get this removed from my account or is it just an error that needs to be ignored? Thanks for any assistance.

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Accepted Solution

Official Employee

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957 Messages

5 hours ago

Greetings, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have closed your account, but you have come to the right place for assistance with the billing. When we set an account to close, it is usually set out a bit to allow time for the system to process, but with a billing end date of the date that the account was requested to be closed. Once the system processes the order, it will back date the billing to reflect.

Visitor

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4 Messages

Understood, thank you!

Official Employee

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957 Messages

When you closed the account @user_8ab3a3, did you receive an email confirmation?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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4 Messages

Yes I received an email confirming my cancellation request. This is the content of the email:

We received your cancellation request, and we're on it

Thank you for being an Xfinity customer. While we might not be the right fit for you at this time, know that we're here for you if anything changes. While we process your request, you can view your cancellation details below and check out our Cancellation Guide for even more information. You'll find details about returning your equipment, keeping your On Demand purchases and Xfinity Mobile service, and more.
If you feel that you have received this email in error, or did not request to cancel your Xfinity services, please call us immediately at 1-800-XFINITY.
Cancellation details
Last day of service:
Services being disconnected: XFINITY 
[Edited: "Personal Information"]


(edited)

Official Employee

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957 Messages

Perfect @user_8ab3a3, then you should be all set. We can reach back out to you next week to make sure that the account reflects the right information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

Great, thank you very much!

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