1 Message
Being billed for a closed account
Close the account in September and move to mint mobile but I am still being billed for this closed account. Cannot get any type of customer service to find out about this
1 Message
Close the account in September and move to mint mobile but I am still being billed for this closed account. Cannot get any type of customer service to find out about this
XfinityJorge
Official Employee
•
2.2K Messages
1 year ago
Greetings @user_foqda0 thanks for contacting our Xfinity Support Team over our Forums. I understand that you have some concerns with the billing on a previous account, and we are happy to look into this for you. To get started can you please send us a DM with your complete name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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