1 Message
Bank payment method
I am trying to use my banks checking account to pay my past due balance. I am waiting for my card to arrive in mail on Monday. Without my card or bank account option I have no way to make this payment. I believe that due to multiple failed attempts to charge my bank account is why I cant use it as a payment method. I believe my bank blocked them due to me not authorizing the transactions. I would appreciate if I can use my banks checking account for this one payment. It will go through. I have no other way to pay it until I get a card.
XfinityJorge
Official Employee
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2.1K Messages
2 months ago
Hello there user_6cmz6u thank you so much for using our Forums to contact us and we are here happy to help with the payment you need to make. We appreciate you being proactive on your end and we are here to work together.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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barnowl807
Frequent Visitor
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10 Messages
1 month ago
Oh, I hear your struggle. I just talked to the bank this morning, and Xfinity never did withdraw any money directly from my checking account. That takes a different type of transaction or procedure. They did take autopayments from the debit card associated with that same checking account. The problems started when that debit card became compromised last month. I had my direct checking account number listed, but Xfinity was using the number off that compromised debit card instead. I consider that a flat-out lie! We can't talk to anyone anymore to straighten these issues out.
Basically, you'll need your new debit card. For some reason Xfinity cannot withdraw directly from your checking account, even if they list that payment method on their website. I'm going through the same problem, and they had the gall to charge me late fees!
Xfinity is the winner of "The Worst Customer Service" award by a long shot.
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