1 Message
Bait and Switch
They say they want to help reconnect you but offer an installment plan if u pay $50 first. Once you are disconnected NOTHING except full payment will work. They say, on the app, that if unable to pay full amount you can pay amount due in installments. This is FRAUD and false advertising. The only way is to pay full amount. I did this 2X only to find no service. The proper authorities have been contacted.
XfinityJanelle
Official Employee
•
1.5K Messages
2 months ago
Hey @user_otjimc , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the payment plans. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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