Visitor
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2 Messages
Autopay/Paperless Discount
Hello, I just signed up and got Xfinity Internet installed at my house. I signed up in-store and opted for autopay/paperless to get the discount. I do not see the discount applied to my account. Since I signed up with autopay do I still need to wait 45 days for the discount to apply? Thanks
XfinityDemitrius
Official Employee
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3.2K Messages
29 days ago
Hey @user_3vmh1m, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the $10.00 Self-Service Discount for services with active enrollment in our Automatic Payments and Paperless Billing features.
In order to qualify for the discount, you would need Automatic Payments enabled with a checking/savings account. Credit and debit cards are not eligible for the discount. If you have a credit/debit card linked to the Automatic Payments, you will need to turn off Automatic Payments, add the checking/savings account, then enable Automatic Payments again.
Paperless Billing will also be a secondary requirement which sends digital copies and PDF versions available for download.
Can you confirm that you have a checking/savings account linked to Automatic Payments and Paperless Billing enabled? You can learn more by visiting our 'Automatic payments and paperless billing discount (APPD)' support page.
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