Visitor
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1 Message
Autopayment for wifi says Payment Reversal
I recently got an email saying my autopay didn't go through and looked to see that it says "payment reversal". I received no notifications from my bank about it, and the email said to pay the amount to prevent getting charged a late fee. I went into my xfinity app and manually paid the amount that I owe, but it now just shows up as a negative credit amount that says it will be applied to the next bill at the end of august. Shouldn't it have shown up that I still owe for last month if the bill was allegedly reversed? I haven't been able to get any help through xfinity assistant.
XfinityJeniece
Official Employee
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3.4K Messages
28 days ago
Hey there, @user_4afalh, thanks for reaching out through Xfinity Forums regarding the issues with your payment. I would be happy to take a look at your billing details to provide you with more information.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityOrlandoM
Official Employee
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2.5K Messages
27 days ago
@user_4afalh
Thanks for reaching out to us, I'm glad we got your concerns resolved in regards to the auto payment issue, and that we were able to find you an awesome discounted rate for the next 12 months. Feel free to reach out to us anytime and thank you for being the best part of Xfinity
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