Visitor
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1 Message
Autopay
Trying to change credit card information for autopay but kept getting this message:
You can't add a new payment method yet
We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.
Phone number and email already added. I was finally able to delete the old credit card but get the same message when I try to add it.
Please help!
XfinityCliff
Official Employee
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733 Messages
32 minutes ago
Hello @user_c496ls, and thank you for reaching out on our Xfinity Community forums!
I can definitely understand how frustrating it would be to have your phone number and email already listed and still receive this message when trying to update AutoPay.
As a first step, please open the Xfinity app and check the contact information associated with your Xfinity ID. If either your mobile number or email address still needs to be added or verified, complete the verification prompts sent to that phone number or email. Having the information listed on the account does not necessarily mean the verification process has been completed.
Once you've confirmed both are added and verified, try adding your new payment method again. If everything already shows correctly and you're still receiving the verification message, let us know so we can take a closer look at what's preventing the update.
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